Privacy Policy

Windrush Group privacy policy

This privacy policy sets out how Windrush Group uses and protects any information that you give Windrush Group when you use this website.

Windrush Group is committed to ensuring that your privacy is protected.

Windrush Group may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect
We may collect the following information:

Name
Contact information including email address
Demographic information such as postcode
Other information relevant to shop

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@windrushgroup.co.uk This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Windrush Group, Windrush House, Avenue Two, Station Lane, Witney, Oxfordshire OX28 4XW

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Delivery Information

1 Delivery and Payment

SFX Papers are stock items, please allow 2-3 days for delivery.
All Printed items will be dispatched once completed, please allow 2-3 days for delivery.
All UK orders subject to Delivery charge of £8. Scottish Highlands & Island, Northern Ireland, Ise of Wight, Isle of Man, B.F.P.O & Channel Islands: £12
Express, Saturday & International delivery can be arranged but are subject to additional charges. Please contact Windrush for more information on 01993 772 197.
Goods remain the property of Windrush Group until payment in full is received.
Unless otherwise specified, the price quoted is for delivery of the work to the customer’s address as set out in the estimate. A charge may be made to cover any extra costs involved for delivery to a different address.
Should work be suspended at the request of or delayed through any default of the customer for a period of 30 days The Windrush Group shall then be entitled to payment for work already carried out, materials specially ordered and other additional costs, including storage.

2 Claims

Claims arising from damage, delay, or partial loss of goods in transit must be made in writing to The Windrush Group and the carrier so as to reach them within three days of delivery and claims for non-delivery within 28 days of despatch of the goods. All other claims must be made to The Windrush Group within 10 days of delivery.

3 Liability

The Windrush Group shall not be liable for indirect loss or third party claims occasioned by delay in completing the work or for any loss to the customers arising from delay in transit.
Where work is defective for any reason, including negligence, The Windrush Group’ liability (if any) shall be limited to rectifying such defect.

4 Customer’s Property

Customer’s property and all property supplied to The Windrush Group by, or on behalf of, the customer will be held, worked on, and carried at customer’s risk.

5 Material Supplied by Customer

The Windrush Group may reject any paper, plates or any other materials supplied or specified by the customer which appear to it to be unsuitable during production.
Where materials are so supplied or specified, responsibility for defective work will not be accepted by The Windrush Group unless this is due to his failure to use reasonable skill and care.
Quantities of materials supplied shall be adequate to cover normal spoilage.

6 General Lien

Without prejudice to other remedies, The Windrush Group shall, in respect of unpaid debts due from the customer, have a general lien on all goods and property in its possession (whether worked on or not) and shall be entitled, on the expiration of 14 days notice, to dispose of such goods or property as he thinks fit and to apply any proceeds towards such debts.

7 Illegal Matter

The Windrush Group shall not be required to print any matter, which in its opinion, is or may be of, an illegal or libellous nature.
The Windrush Group shall be indemnified by the customer in respect of any claims, costs and expenses arising out of any libellous matter printed for the customer or any infringement of copyright, patent or designs.

8 Force Majeure

Every effort will be made to carry out the contract but its due performance is subject to cancellation by The Windrush Group or to such variation as it may find necessary as a result of inability to secure labour, materials or supplies or as a result of any Act of God, War, Strike. Lockout or other labour dispute, Fire, Flood, Drought, Legislation or other cause (whether of the foregoing class or not) beyond The Windrush Group’ control.

9 Law

These conditions and all other express terms of the contract shall be governed and construed in accordance with the Laws of England.
A schedule of delivery to be agreed at time of a firm order.
Acceptance of this estimate and conditions must be in writing.
Any variation from the original enquiry upon which the estimate is based, must be negotiated and a price agreed, in writing, before acceptance of order. In the event of the order being processed, the customer will be charged for the work carried out.